Terms of service

Agreement to these terms

These Terms of service form an agreement between you and Invoisar for your use of the website, application and related services. By creating an account, joining a workspace or using the service, you agree to these terms and our Privacy policy.

If you use Invoisar for an organisation, you confirm that you have authority to accept these terms for it. “You” then includes that organisation.

Eligibility and accounts

You must be at least 18 and legally able to enter a contract. Provide accurate information, keep it current and protect your sign-in credentials. You are responsible for activity under your account unless caused by our failure to use reasonable care.

Tell us promptly at support@invoisar.com if you suspect unauthorised access. We may require verification before changing access or account ownership.

Workspaces and teams

A workspace owner or authorised administrator controls workspace settings, membership, roles, content and subscriptions. Members must follow the organisation’s instructions and these terms. If you accept an invitation, your workspace activity and profile details may be visible to permitted members.

The owner is responsible for granting appropriate access and removing it when no longer needed. Disputes about control of a workspace may require evidence of authority.

The service

Invoisar helps users create and manage business documents, customers, catalogue items, expenses, payment records, reports, teams and integrations. Features can automate calculations and administrative steps, but you remain responsible for reviewing documents, amounts, tax treatment, recipient details and legal requirements before sending or recording anything.

Your content and customer information

You keep ownership of information and files you add. You give Invoisar a limited permission to host, copy, process, display and transmit that content only as needed to operate, secure and support the service and follow your instructions.

You confirm that you have the rights and lawful basis needed to use the content, contact recipients and invite members. You are responsible for the accuracy, legality and retention of your records and for maintaining any copies your business requires.

Plans, subscriptions and billing

Features, limits, prices and billing periods are shown when you choose a plan. Taxes may be added where required. Unless the purchase screen says otherwise, a paid subscription renews for the same billing period until cancelled.

You authorise our payment provider to charge the chosen payment method. You can cancel from the available billing settings; cancellation normally takes effect at the end of the current paid period. Except where the law or purchase terms require otherwise, fees already paid are not refundable. We will give reasonable notice of price changes before the next affected renewal.

Payments, signatures and integrations

Card-payment features are provided through Stripe or another identified payment partner and may require a separate connected account and its terms. Invoisar may show payment status supplied by that provider, but is not the bank, card network or payment processor and does not guarantee settlement.

Bank transfer, cash, cheque and other manual records are entered by users and must be verified by you. Electronic acceptance, signatures, email delivery and read indicators can have different legal effects depending on context and location. Third-party integrations are optional, may change independently and are also governed by their providers’ terms.

Acceptable use

You must not use Invoisar to:

• break the law, infringe rights, deceive people or facilitate fraud;
• send spam, malware, abusive content or documents you are not authorised to send;
• probe, bypass or interfere with security, access controls, rate limits or other accounts;
• reverse engineer or scrape the service except where applicable law expressly permits it;
• resell, sublicense or provide the service to others unless your plan or a written agreement allows it; or
• upload content that is unlawful, harmful or violates another person’s privacy or intellectual-property rights.

Invoisar ownership

Invoisar and its licensors own the service, software, visual design, trademarks and documentation, excluding your content. These terms give you a limited, non-exclusive, non-transferable right to use the service during your account term in accordance with your plan.

If you send feedback, you allow us to use it without restriction or payment, but we do not acquire ownership of your confidential information through feedback.

Availability and changes

We aim to keep Invoisar reliable, but maintenance, security events, internet failures and third-party services can cause interruption. We may add, change or retire features to improve the service, meet legal requirements or protect users. Where a material change significantly reduces paid functionality, we will provide reasonable notice when practicable.

Suspension and termination

You may stop using Invoisar or cancel a subscription at any time. We may restrict or suspend access where reasonably necessary for security, non-payment, legal compliance, risk to others or a serious breach of these terms. Where appropriate, we will explain the reason and allow you to remedy it.

On termination, your right to use the service ends. Provisions that by their nature should continue—including ownership, payment obligations, disclaimers, liability and dispute terms—remain in effect. Data is handled according to our Privacy policy and applicable retention duties.

Disclaimers

To the extent allowed by law, the service is provided “as available.” We do not promise that it will always be uninterrupted or error-free, that third-party services will remain available, or that using Invoisar alone will satisfy every business, tax, record-keeping or legal requirement.

Nothing in these terms excludes promises or remedies that cannot lawfully be excluded, including rights available to consumers where they apply.

Liability

Nothing limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence.

Subject to that, neither party is liable for indirect or consequential loss, lost profit, lost revenue, lost opportunity or loss of data that could reasonably have been avoided through appropriate backups. To the extent permitted by law, Invoisar’s total liability arising from the service will not exceed the fees you paid for it during the 12 months before the event giving rise to the claim. If you used only a free plan, the cap is £100.

General terms

You may not transfer this agreement without our written consent. We may transfer it as part of a reorganisation, financing or sale of the service, provided this does not reduce your rights. A delay in enforcing a term is not a waiver. If a court finds one part unenforceable, the remaining terms continue.

These terms, the plan information shown at purchase and any written order form are the entire agreement about the service. Notices may be sent through the service or to the email address on your account.

Governing law and disputes

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, this does not remove mandatory rights or the ability to bring a claim in the courts available under the laws of the country where you live.

Please contact us first so we can try to resolve a concern informally.

Changes and contact

We may update these terms to reflect service, legal or security changes. We will post the revised version, update the date above and provide additional notice before material changes take effect where required.

Questions about these terms can be sent to support@invoisar.com.